1. How long does it take to process an order?
Before being shipped, every order goes through a production and quality-check process. Usually, processing takes 1-2 business days, Monday through Friday.
2. How soon after I place my purchase will it ship?
On a business day, orders placed by 12:00 PM will start processing that same day. Orders placed on weekends, holidays, or after the cutoff time will be processed the following business day.
3. What are your typical delivery schedules?
We provide free standard shipping inside the United States, and after processing, orders will be delivered in 4-6 business days.
4. Is it possible to switch to expedited shipping?
Indeed. When supported, expedited options are offered at checkout. Delivery estimates and rates differ depending on the location.
5. How can my package be tracked?
A tracking number and a confirmation email will be sent to you as soon as your product ships. The carrier’s tracking system may take up to 24 hours to update.
6. How much are you returning?
Most items can be returned for a refund within 30 days after delivery as long as they are unused and in their original, unopened packaging.
7. Which products cannot be returned?
Personalized or customized products
Items related to health or hygiene if not sealed
After delivery, the products are inseparably combined.
8. When can I expect to get my money back?
Within ten days of receiving the returned item, we will provide a refund using the original payment method stripe, PayPal and Cash on delivery available most locations within the USA with no fees applied.
9. How do I contact customer support?
Business name: BUYLUXE LLC
Phone: +1 407 298 0890
Email: support@buyluxe.us
Address: 4662 S Kirkman Rd, Orlando, Florida 32811, USA
Hours: 9 AM – 6 PM EST, Monday – Friday
If you have any other questions, please reach out— we’re here to help!