Your happiness is important to us at Buyluxe.us. When you buy from BUYLUXE LLC, this Refund & Returns Policy details your rights as well as our policies regarding cancellations, returns, and refunds.
1. Return Eligibility
Return Shipping Process
Returning an item is easy! Please submit your return request within 30 days of receipt—requests received after this period cannot be processed. Once approved, we’ll send you a prepaid shipping label via email.
Items That Cannot Be Returned
Products that are tailored or manufactured to order.
Products for health or hygiene that are not sealed.
Sale items are not eligible for return.
Return Fees
Return shipping costs is free.
Condition
Items must be in the same condition as received—unused and in their original packaging.
2. Refund Process
Refund Time: 10 days after we receive the returned products.
Refund Method: No fees are subtracted; it's the same as your original payment.
When your refund is processed, you will receive an email from us.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us right away at support@buyluxe.us or call +1 407 298 0890, we will contact you within 24 hours. We may request photos of the issue to help us assess it.
Depending on your preference and product availability, we’ll either send a replacement or issue a full refund.
4. Rights to Cancel Orders
Within 24 hours of delivery, you may cancel your order without giving a reason. Please use the Contact Us page to clearly contact us by phone, email, if you need to cancel.
5. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
Check with your bank or card issuer, as processing times can vary.
Contact your payment provider for any additional delays.
Still no refund? Email us at support@buyluxe.us or call +1 407 298 0890 and we’ll be happy to assist.
6. Exchanges
We offer exchanges. If you would like to replace an item or you have simply changed your mind with a different product, simply request an exchange, and we will guide you through the process.
7. Contact Us
For cancellations, returns, or questions:
Business name: BUYLUXE LLC
Phone: +1 407 298 0890
Email: support@buyluxe.us
Address: 4662 S Kirkman Rd, Orlando, Florida 32811, USA
Hours: 9 AM – 6 PM EST, Monday – Friday
We’re here to help and ensure a smooth return and refund experience.